Contact us

We read every message and usually reply within two working days.

Email support@true-slate.com

This one address covers all three True apps: True-Script, True-Slate and True-Prompt.

Before you write

Many answers are already on the support page, including how dictation cue words work, how to choose Table Read voices, how scene numbers are added, and how to import, export and back up your screenplays. It is the quickest route if you need an answer now.

Reporting a problem

To help us fix things quickly, please include:

1. The version of True-Script you are using. It is shown at the bottom of the Settings screen.
2. Your device, for example iPhone 16 or iPad Air, and the version of iOS or iPadOS.
3. What you did, what you expected to happen, and what happened instead.
4. A screenshot or screen recording if you can. For dictation problems, the exact words you said help a lot.

Please don't send your whole script unless we ask. If a particular page causes the problem, a Fountain or PDF export of just that scene is ideal.

Feedback and ideas

Feature ideas are very welcome. Several of the best parts of True-Script began as an email from a writer. Tell us what you write, how you like to work, and what would save you time; that is more useful than the name of a feature on its own.

Purchases and refunds

True-Script is sold through the Apple App Store, so Apple handles payment and refunds. To ask for a refund, use Apple's Report a Problem page. We are always happy to help first if something isn't working.

Press and partnerships

For reviews, interviews, screenings, festivals or education licences, email the same address with "Press" in the subject line.

Your privacy

If you email us, your message is used only to reply to you. It is never shared or used for marketing. See the privacy policy for details.